Frequently Asked Questions
Below are answers to the most frequently asked questions about our staff shuttle service. If you cannot find what you are looking for, contact us via our quote form or at info@bursamerttur.com.tr.
How is the price of a staff shuttle determined?
The price is calculated specifically for your company based on headcount, route length and number of stops, number and times of shifts, the vehicle type required and the contract term. Simply send us these details via our quote form.
How soon will I receive a quote, and when can the service start?
Your request is reviewed and answered within 1–2 working days. Where needed we carry out a route survey, and the start date is agreed with you based on staff distribution and vehicle planning.
What happens if a vehicle breaks down?
Because all our vehicles are tracked live by GPS, breakdowns or accidents are detected immediately. Our operations team dispatches a replacement vehicle so your shuttle keeps running.
Can we track the shuttles live?
Yes. All our vehicles are tracked live by GPS from our operations centre. Your passengers can see the location of their own shuttle during its trip time window through a password-protected staff portal. Our corporate customer panel also provides staff, shift, shuttle list and carbon footprint reports.
How is our staff data protected?
Staff lists, addresses and shift data are processed under our ISO 27001 Information Security Management System and in line with data protection law No. 6698 (KVKK). Only authorised people can access the data, and only as far as their role requires. See our Information Security Policy for details.
How can I submit a complaint or suggestion?
You can send it via our Suggestions and Complaints page, by phone or by email. Under ISO 10002, every application is logged, assessed impartially and answered.
Which areas do you serve?
We provide staff shuttle services across Bursa, including industrial zones such as Nilüfer OSB, DOSAB, Hasanağa OSB, Gürsu, Kestel, İnegöl and Gemlik.