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Suggestions and Complaints

Your feedback is our most valuable source for improving our service. We handle your suggestions, complaints and thanks under our ISO 10002 Customer Satisfaction and Complaints Handling System in the following steps:

  1. Your application is logged and you are given a tracking number.
  2. You receive a first response within 2 working days at the latest.
  3. The matter is reviewed impartially by the relevant team, with root-cause analysis where needed.
  4. You are informed about the outcome and the actions taken.

Applications are free of charge. Your personal details are used only to assess your application and are kept confidential.

Application form

Application type *

Please give at least a phone number or an email so we can get back to you.

Your application is logged and you will receive a first response within 2 working days at the latest.

If you cannot use the form, you can also reach us by phone at +90 224 252 20 44 or by email at info@bursamerttur.com.tr. You can read our customer satisfaction commitments in Our Management System Policies.